Using or accessing this Website indicates your acceptance of these Terms of Use. If you do not accept these Terms of Use, please do not continue to use this website.
We have made this Website available to you for your own personal non-commercial use. We may modify, withdraw or deny access to this website at any time.
We may withdraw or deny access to this website at any time in relation to a user who breaches any of the terms contained in these Terms of Use.
If you choose, or you are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must keep this safe and treat such information as confidential, and you must not disclose it to any third party.
This website and all of its contents including, without limitation, all text, software, software source code, trademarks, logos, designs, images, photographs, audiovisual materials, written materials and any other form of material is owned by us or licensed to us by third parties.
You may print off one copy and may download extracts, of any page from this Website for non-commercial, personal use provided that you do not modify, distribute, transmit, display, reproduce, create derivative works from, sell, license or otherwise use the website content without our permission.
We do not guarantee that this website will be compatible with all or any hardware and software which you may use. We do not guarantee that the use of this Website will not cause damage to any property, including but not limited to loss of data or computer virus infection. We accept no liability for viruses and you are advised to take all appropriate safeguards before downloading information or images from the Website. We do not guarantee that this website will be available all the time or at any specific time. We reserve the right to withdraw or modify this Website at any time.
To purchase from us you must be over 18 and resident in the EU.
It is your responsibility to check that your order is correct before placing it. If you happen to have any issue with your order, please contact us directly.
All orders are subject to acceptance by us. We are not obliged to accept your order and may, at our discretion, decline to accept your order.
In case there is some issue with your order we will endeavour to contact you promptly.
In order to deliver the purchased items, you will need to specify your name and both delivery address and billing address.
For transactions via our site or services, we will enable purchasers to pay for seller’s items or services using credit cards (currently Mastercard and Visa and American Express) via secure gateways provided by our bank partners and via payments systems like Stripe.
Our payment processing services are provided by Stripe and subject to the Stripe Connected Account Agreement, which includes the Stripe Terms of Service.
By agreeing to these terms or continuing to operate on our website, you agree to be bound by the Stripe Services Agreement, and accept that they may be modified by Stripe from time to time. You agree to provide us with accurate and complete information about you and your business, and to let use it accordingly to our privacy policy.
Whilst we have taken reasonable steps to depict products as accurately as possible through the photographs and other images featured on the website, some items may appear slightly larger or smaller than actual size due to screen defaults and photography techniques. Please check all the info related to the item (measurements, colours etc.) you wish to buy before placing your order.
If you wish, you can return your items within 30 working days after the online purchase. In some times of the year this period may vary, please contact our customer service for more information.
Please remember that you will be held responsible in case of lost package or in case the package has been damaged. Products will need to be unworn and unutilised and they will need to be shipped back in the original Ceccarelli package along with warranty notice and confirmation order receipt.
You can ask for a full refund only if the following conditions are met:
Alternatively to the refund, you can ask to exchange the purchased item with another item of equal monetary value (not including promotional or discount codes).
Please remember, in case of return or refund, shipping costs will not be refunded, you will be held responsible in case of lost package or in case the package is damaged. In addition to that, products must not be worn or utilised and come back with the original labels and packaging.
If you wish to return your order, please follow the instructions:
The returned package will be processed within 5 working days from receipt. You might be contacted by our team for additional information we may need.
Refund will be processed with the same payment option within 14 working days from return package acceptance.
Once the refund is issued, the time needed to accredit your card or bank account will only depend on your banking system policy.
